Knowledge that answers.
Not just stores.
Cut support volume with AI that answers from your own docs — and cites every source, so your team can stand behind what customers see.
How does the refund policy work?
Refunds are processed within 5–7 working days from the date your request is approved by the support team.
3 sources cited
- Refund Policy v2.1 · §4 Processing timelines
- Support SLA · Refund handling
- FAQ · What if my refund is late?
209
API Endpoints
30
Data Models
21
Modules
106
Unit Tests
5
Languages
<200ms
Search Latency
Why Noesis
Built on four promises.
When your team puts AI in front of customers, four things have to be true. Noesis is the platform that holds itself to all of them.
Grounded answers
Every answer comes from your own documents — never invented, never approximated. If the source isn’t there, the system says so.
Every answer cited
Each response shows which documents it drew from, down to the section. Your team can verify and defend any answer in seconds.
Built for multiple customers
Strict isolation between every customer’s knowledge base. Embed the widget in your product and each user only sees what they’re allowed to.
Speaks your market’s language
Portuguese, English, Spanish, German, French — same quality across every language, so you can serve Brazil, LATAM, and Europe from one platform.
Also included
- Embeddable widget
- API access
- Analytics & CSAT
- Approval workflows
- Multi-source ingestion
- Audit log retention
How it works
From your docs to a cited answer.
Four steps. No black box.
- 1
Your sources
Connect your help docs, FAQs, policies, and knowledge base — wherever they live today.
- 2
Indexed semantically
Noesis reads your content the way a person would — understanding meaning, not matching keywords.
- 3
Customer asks
In your widget, your app, or your support tool — in any of the supported languages.
- 4
Answer with citation
Grounded in your own documents, with every source named so your team can verify it.
Doesn’t make things up
If the answer isn’t in your documents, Noesis says so — instead of guessing. The most important answer is sometimes “I don’t know.”
Stays in its lane
Every customer’s knowledge base is isolated. Their users see only what they’re entitled to — never another tenant’s data.
Defensible by compliance
Every question, answer, and source citation is retained. Audit trails are exportable on demand for compliance reviews.
Use Cases
Three ways customer ops teams
put Noesis to work.
Cut support volume
Customer Ops & Support
- Customers find answers in your help center instead of opening tickets
- Every deflected reply cites the document that answered it — so your team knows what to improve
- Replies in the customer’s language, not just yours
- Confidence scores let you escalate to a human only when it matters
Self-service inside your product
Product & CX
- Embed the widget where users get stuck — onboarding, settings, checkout
- Answers come from your own docs and policies, never made up
- See which questions are spiking so product knows what to fix next
- Per-customer isolation — each user only sees what they’re entitled to
Audit-ready AI
Compliance & Operations
- Every answer logged with its source — down to the version of the cited document
- Retain Q&A history for compliance reviews and dispute resolution
- Show the board that AI is grounded — not a generative guess
- Tenant-isolated logs — never blend one customer’s data with another’s
Interested in Noesis?
Noesis is currently in pre-launch. Join the waitlist to be notified when the platform opens for early access, or reach out directly if you'd like to talk about your use case.
Early access · Enterprise enquiries